UK-based Integrated Estate Management (IEM) deploys Facilio’s Connected CMMS

Unifies maintenance, compliance, and vendor management to deliver a seamless, data-driven facilities experience

London, UNITED KINGDOM – 07 January 2026 - Integrated Estate Management (IEM), a UK-based facilities management services provider, has completed the initial deployment of Facilio’s Connected CMMS platform to streamline operations, align statutory compliance with SFG20 standards and centralise vendor and client collaboration across its client’s estates. This replaces the organisation’s previous off-the-shelf CAFM system, which couldn’t support the growth of IEM any further. With Facilio, they now have a single, audit-ready workflow from first request to invoice approval. This enhances transparency, speed and control while still allowing IEM to maintain the human touch and open communication that sit at the heart of its service model.

IEM had outgrown its previous CAFM system, which, while functional, could not evolve with the business or support the level of service they wanted to deliver to their clients. Its limitations created constraints around visibility, workflow efficiency and the ability to become market leading. Facilio’s Connected CMMS has transformed this by providing a platform where clients, vendors and internal teams can manage every workflow end-to-end. Jobs are now acknowledged instantly, visits are seamlessly calendar-scheduled and quotes follow automated approval thresholds. Crucially, it frees the teams to focus more on relationships, communication and doing the right thing.

“Partnering with Facilio has allowed us to simplify the entire FM journey for our clients, vendors, and internal teams,” said Neil Henderson, Managing Director, Integrated Estate Management (IEM). “Facilio’s Connected CMMS gives us one digital infrastructure where every action, cost, and approval is visible and validated. It is the kind of operational transparency the FM industry has been waiting for. Our customers will now experience enhanced responsiveness, seamless transitions and assured, industry-leading compliance.”

“Our partnership with IEM exemplifies the value of combining robust process discipline with connected technology,” said Prabhu Ramachandran, Co-Founder & CEO, Facilio Inc. “Facilio provides the unified, IoT-native platform, while IEM brings the operational rigor that makes digital transformation truly scalable. Together, we are setting a new standard for data-driven, customer-centric facilities management.”

Transforming FM at Scale – Key Outcomes from the collaboration:

• End-to-end digitization from service request to invoice-ready workflows
• Unified platform connecting clients, vendors, and internal teams
• Automated SLA enforcement with real-time status and breach validation
• On-job digital documentation and standardized quote approvals
• Finance-grade transparency through auditable cost tracking and budgets
• Mobile-first adoption, ensuring field teams stay connected on the go

About IEM:

Integrated Estate Management (IEM) is a full-service facilities management company providing tailored, innovative solutions across multiple sectors. Specialising in reactive and planned maintenance, compliance and projects, IEM manages every aspect of its clients’ estates with expertise.

The company’s approach is simple: deliver operational excellence and build strong, transparent partnerships. IEM focuses on understanding each client’s needs and providing fresh, cost-effective and sustainable solutions. Learn more at www.integrated-em.com