CaFM Integrations Explained: Connect ERP, BMS, IoT & More

CaFM integrations (also called integrated CaFM or maintenance software integrations) connect your maintenance system with ERP, IoT, BMS, CRM, vendor, and BI platforms. They reduce manual data entry, automate workflows, and enable interoperability across enterprise operations in the UAE, from commercial towers to retail chains.

Before integration: Maintenance teams manually re-enter data, finance waits for updates, and tenant communication lags.

After integration: Sensors trigger work orders, PRs flow into ERP, BMS alarms initiate responses, and all data syncs back automatically.

Why Facilio’s Integrations Are Different?

Unlike traditional CaFM platforms that either lock you into cloud-only ecosystems or require heavy third-party development for legacy systems, Facilio bridges both worlds with a future-proof approach:

• Legacy-ready: Extends the life of 20+ year-old ERPs and BMS (SAP, PeopleSoft, BACnet) with ETL, SQL, and file transfers.
• Cloud-native APIs: REST APIs come with developer-ready docs, versioning, and tech support—ideal for modern SaaS, IoT, and BI tools. Example: IoT sensors in UAE smart buildings stream vibration data into Facilio, auto-creating predictive maintenance work orders.
• In-house integration team: We don’t outsource. Our experts design, implement, and support integrations end-to-end, eliminating costly delays and dependency on external vendors.
• Bi-directional sync: Data flows both ways. A WO in Facilio can create a PO in Oracle, while a PO approval in ERP syncs back for full operational alignment.
• Zero disruption: Prebuilt connectors go live in days; custom builds in 2–4 weeks—without downtime.

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CaFM Integration Categories

Facilio supports 23+ CaFM integrations for systems essential to UAE operations:

1. ERP CaFM Integrations For Procurement and Finance

Why it matters: ERP platforms manage procurement and finance, but without integration, maintenance and finance operate in silos.

Integrating systems like Oracle, SAP, or Microsoft Dynamics ensures PRs, POs, and invoices sync automatically across multi-site UAE portfolios.

ERP–CaFM integration eliminates these gaps by syncing PRs, POs, and invoices across systems.

Supported integrations: Oracle, SAP, Microsoft Dynamics ERP, Odoo, PeopleSoft, Xero, QuickBooks, FreshBooks, Coupa

Oracle

• Facilio + Oracle integration bridges procurement and operations.
• PRs created in Facilio flow into Oracle, where finance approves POs.
• Vendor and stock levels stay synced across both platforms in real time.

What you gain: Less bottlenecks on the shop floor, accurate purchasing decisions based on live inventory, and end-to-end visibility from request to invoice.

SAP

• By connecting SAP ERP with Facilio, procurement and finance workflows are unified.
• Vendors, stock, and financial data are exchanged bi-directionally, with configurable approval rules that mirror SAP processes.

What you gain: Faster procurement-to-payment cycles, reduced data duplication, and enterprise-grade scalability for multi-site operations.

Microsoft Dynamics ERP

• This integration ensures operational costs don’t drift from financial records.
• Work order costs reconcile directly into Dynamics, while inventory usage syncs in real time.

What you gain: Tighter cost control, real-time visibility into spare part availability, and streamlined master data management across sites.

Odoo

• Facilio and Odoo sync PRs, POs, and invoices to reduce manual intervention.
• Inventory updates occur instantly, keeping operations and finance aligned.

What you gain: Faster approvals, reduced error rates, and greater collaboration across finance, operations, and procurement teams.

PeopleSoft

• With PeopleSoft, Facilio automates PR-to-PO conversion and accelerates AP cycles by syncing receivables directly.
• Line-item discount handling ensures accuracy in financial reporting.

What you gain: Error-free transactions, quicker turnaround on payments, and seamless scaling across high-volume, multi-site operations.

Xero

• This integration synchronizes purchase orders, invoices, and approval statuses between Xero and Facilio.
• Invoices raised in Xero are automatically logged against the right record in Facilio.

What you gain: End-to-end procurement visibility, fewer manual reconciliations, and faster finance approvals.

QuickBooks

• Facilio pushes PRs/POs into QuickBooks and automatically syncs invoices and payments back.
• Real-time updates ensure records in both systems are always aligned.

What you gain: Reduced duplication, faster procurement-to-payment cycles, and scalable financial visibility across multiple sites.

FreshBooks

• FreshBooks integration automates PR/PO exports and invoice sync, reducing manual entry and billing errors.
• Configurable workflows align with approval processes.

What you gain: Quicker billing cycles, more accurate financial tracking, and improved cross-team transparency

Coupa

• Coupa’s spend management connects seamlessly with Facilio’s O&M workflows.
• PRs, POs, and invoices sync bi-directionally, offering centralized spend control.

What you gain: Real-time insights into facility spending, automated approval routing, and reduced financial mismatches

2. Asset Enrichment CaFM Integration For Spare Parts

Why it matters: Integrating with PartSource reduces downtime by automating quote approvals, PR/PO sync, and shipment updates—critical for facility-heavy operations in Dubai and Abu Dhabi.

Supported integration: PartSource

PartSource

• Facilio’s integration with PartSource automates the parts procurement workflow end to end. Once a quote is approved in PartSource, it automatically generates a purchase request in Facilio, which then converts to a PO.
• Updates like shipment tracking, delivery confirmations, and vendor details flow bi-directionally, ensuring the CaFM always reflects the latest status.

What you gain: No manual re-entry, real-time visibility into parts sourcing, faster order fulfillment, and reduced downtime caused by missing spares

3. IT Helpdesk CaFM Integrations For Faster Service Resolution

Why it matters: Integrations with ServiceNow, Zendesk, or Microsoft Teams turn IT tickets into CaFM work orders, ensuring SLA compliance in multi-site office and educational facilities.

Supported integrations: ServiceNow, Google Forms (FormBridge), Zendesk, Freshservice, Freshdesk, Slack, Microsoft Teams

ServiceNow

• Service requests logged in ServiceNow flow directly into Facilio as work orders, complete with priority, requester info, and SLAs.
• Updates made in Facilio sync back to ServiceNow in real time.

What you gain: Improved SLA compliance, fewer missed requests, and a unified experience across IT and facilities

Google Forms (FormBridge)

• Form submissions can automatically generate service requests in Facilio through the FormBridge connector.
• Whether tenants fill out a Google Form for maintenance or IT uses forms for incidents, every entry becomes a tracked WO.

What you gain: No manual conversion, structured data capture, and faster response turnaround

Zendesk

• Tickets raised in Zendesk are instantly converted into Facilio work orders, with two-way status syncing so neither system is out of date.
• Escalations and attachments are carried forward.

What you gain: Seamless coordination between customer service and facilities, reduced errors, and clear visibility for all stakeholders

Freshservice

• Freshservice tickets can trigger work orders in Facilio, ensuring maintenance issues logged in IT service desks are actioned immediately.
• Bi-directional syncing keeps records consistent across both systems.

What you gain: Less back-and-forth, better SLA tracking, and higher service quality for end users

Freshdesk

• Facilio connects with Freshdesk to unify request-to-resolution workflows.
• Tickets create work orders automatically, and updates on resolution sync both ways.

What you gain: Fewer manual steps, consistent updates across IT and FM, and faster service delivery

Slack

• Work order creation and updates can happen directly inside Slack.
• Teams can raise requests, receive alerts, and track progress without leaving their collaboration hub.

What you gain: Real-time collaboration, reduced delays, and higher adoption by field and office teams

Microsoft Teams

• Facilio integrates with Teams to enable WO creation, task updates, and live alerts inside Teams channels.
• Conversations trigger real work without switching tools.

What you gain: Instant visibility, tighter coordination, and faster problem resolution across distributed teams

4. CRM CaFM Integrations For Tenant & Customer Alignment

Why it matters: Salesforce or Dynamics CRM sync ensures tenant and customer agreements automatically generate service templates and work orders—key for commercial real estate and retail chains in the UAE.

Supported integrations: Salesforce, Microsoft Dynamics CRM

Salesforce

• With Facilio’s Salesforce integration, closed deals and tenant data automatically translate into service templates and work orders.
• This eliminates handoffs between sales and ops, while updates in Facilio can flow back to Salesforce for account visibility.

What you gain: Seamless service activation post-sale, reduced revenue leakage, and full lifecycle visibility for account managers and operators

Microsoft Dynamics CRM

• Integrating Dynamics CRM with Facilio means customer agreements instantly become actionable workflows.
• Closed opportunities generate service templates in Facilio, while customer records stay in sync across both systems.

What you gain: Faster onboarding of new contracts, fewer missed service obligations, and tighter alignment between commercial and operations teams

5. Document CaFM Integrations For Compliance & Collaboration

Why it matters: SharePoint and Google Drive integrations create audit-ready, structured repositories for operational documents, certificates, and inspection logs, supporting UAE regulatory compliance.

Supported integrations: SharePoint, Google Drive

SharePoint

• Facilio integrates directly with SharePoint so operational documents, vendor certificates, and WO attachments are stored in the enterprise’s existing repository.
• Files are automatically tagged and versioned, ensuring accessibility and compliance alignment.

What you gain: no duplicate uploads, consistent document trails, and enterprise-grade collaboration for cross-departmental teams

Google Drive

• With Google Drive integration, Facilio automatically uploads closed work order summaries, inspection checklists, and compliance reports into structured Drive folders.
• Access permissions mirror organizational policies, keeping sensitive files secure.

What you gain: searchable, audit-ready archives; zero manual uploads; and frictionless access for both field and office teams

6. Tenant Communication CaFM Integrations For SMS & Chat

Why it matters: Twilio SMS and WhatsApp integrations automate tenant requests and alerts—reducing call center load and improving satisfaction across multi-national residential and commercial portfolios.

Supported integrations: Twilio SMS, WhatsApp

Twilio SMS

• Facilio connects with Twilio to enable two-way SMS communication. Tenants can send a text to raise a service request, receive WO confirmations, and track resolution status.
• Alerts for outages or urgent updates can also be broadcast instantly to tenant groups.

What you gain: Higher tenant engagement, faster service reporting, and reduced call center load through automated text-based workflows

WhatsApp

• Through WhatsApp integration, tenants can log service issues and receive live status updates in the world’s most widely used messaging app.
• Conversations are converted directly into Facilio work orders, and updates flow back as automated messages.

What you gain: Easy adoption (no learning curve for tenants), faster turnaround times, and improved tenant satisfaction scores

7. Property & Asset Management CaFM Integrations

Why it matters: MRI, Yardi, and Maximo integrations trigger maintenance workflows based on lease events, move-ins/outs, or asset changes, ensuring proactive scheduling for UAE mixed-use developments.

Supported integrations: MRI, Yardi, IBM Maximo

MRI Software

• With MRI integration, lease and tenant data sync directly into Facilio.
• Lease expiries, new move-ins, or rent-related events automatically create inspection or service workflows in the CaFM.

What you gain: Accurate alignment between property and operations data, proactive scheduling tied to lease events, and streamlined tenant onboarding/offboarding

Yardi

• Facilio integrates with Yardi to bring unit, lease, and tenant information into daily maintenance workflows.
• Updates in Yardi—such as tenant changes—trigger corresponding work orders or inspections in Facilio.

What you gain: Real-time property-to-operations visibility, fewer missed service obligations, and unified portfolio oversight across both platforms

IBM Maximo

• By integrating with IBM Maximo, Facilio enables bi-directional syncing of asset and work order data.
• Assets maintained in Maximo are visible in Facilio, and WOs raised in Facilio update Maximo records in real time.

What you gain: Unified asset lifecycle visibility, reduced duplication between platforms, and stronger compliance tracking across complex portfolios

8. Vendor CaFM Integrations For Outsourced Work Orders

Why it matters: ServiceChannel and Corrigo Pro integrations centralize outsourced WOs, SLA tracking, and cost data—simplifying multi-vendor management across UAE sites.

Supported integrations: ServiceChannel, Corrigo Pro

ServiceChannel

• Facilio integrates with ServiceChannel to pull all vendor-created work orders into one platform.
• Updates, invoices, and SLA statuses sync automatically, enabling managers to track outsourced jobs without logging into multiple systems.

What you gain: centralized vendor oversight, easier SLA benchmarking, and reduced administrative overhead when managing multi-vendor environments

Corrigo Pro

• With Corrigo Pro integration, vendor work orders, pricing, and completion data are automatically exchanged with Facilio.
• This ensures outsourced tasks are fully visible alongside in-house work, while invoice and cost data remain consistent across both platforms.

What you gain: Faster vendor collaboration, transparent pricing sync, and smarter decisions based on unified vendor performance metrics

9. Analytics & BI CaFM Integrations For Portfolio Visibility

Why it matters: Integrations with Power BI, Tableau, or Domo provide real-time dashboards for predictive maintenance, KPI tracking, and portfolio-wide decision-making.

Supported integrations: Power BI, Tableau, Domo

Power BI

• Facilio integrates with Power BI via OData feeds, ensuring live CaFM data flows seamlessly into dashboards.
• Users can filter by asset, site, vendor, or time period, making portfolio-wide reporting dynamic and actionable.

What you gain: Real-time dashboards, automated KPI tracking, and reduced manual reporting effort

Tableau

• By connecting Tableau with Facilio, maintenance and asset data can be visualized with custom charts and predictive models.
• Updates in Facilio are reflected instantly in Tableau visualizations, creating a living picture of portfolio performance.

What you gain: Deeper analytics, predictive trend spotting, and tailored executive dashboards that go beyond static reports

Domo

• With Domo integration, Facilio enables unified reporting across facilities, finance, and HR data sources.
• Maintenance costs, vendor performance, and compliance scores are aggregated into a single pane of glass for decision-makers.

What you gain: Cross-functional visibility, faster business decisions, and alignment between O&M and corporate KPIs

For a practical list of must-have integrations, see our guide: Top 5 CaFM Integrations Every Facility Manager Needs in 2025

Why UAE Operators Choose Facilio

• Speed: Prebuilt connectors live in days; custom builds in 2–4 weeks.
• Zero disruption: No downtime or long IT projects.
• Security-first: Enterprise-grade encryption, role-based access, and compliance-ready processes.
• Accountability: In-house team handles integrations—no finger-pointing.
• Scalability: From legacy ERPs to IoT stacks, unify workflows across UAE portfolios.

Facilio enables enterprises to eliminate silos, extend legacy system lifespans, and future-proof operations without ripping and replacing infrastructure.

Facilio is your go to CaFM as it unifies workflows for speed, cost savings, and agility. That’s how we help enterprises eliminate silos, extend the life of legacy systems, and future-proof their portfolios without ripping and replacing.

Ready to upgrade? Choose fast, future-proof, truly interoperable CaFM integration.

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